Support
Questions, answered plainly.
Does Olycen need an internet connection?
No. Activation is a signed license file you can carry on a USB stick, and the only connection the app makes on its own is the optional update check. The set dashboard runs on your local network. Cloud delivery obviously needs a connection — and it waits patiently when there is none.
What happens if the power dies mid-offload?
Nothing is lost and nothing lies. Every state change is journaled before the I/O, so on relaunch the job resumes at the exact file it was on. A half-copied file never carries its real name, and it is never counted as verified.
Why does it refuse to say “safe to format”?
Because the evidence is not complete. Usually it is the “two physical devices” rule: two folders on the same disk are one copy. The evidence panel spells out exactly what is missing.
Can post verify my footage without Olycen?
Yes, and that is the point. We write standard ASC MHL v2 next to the media; any MHL tool can re-verify it. Reports come as PDF, CSV and ALE.
Do you support RED R3D and ARRI?
Yes. Olycen is officially approved by ARRI and RED, with SDK licences in place from both. Copy, verification, MHL, reports and delivery work on R3D and ARRI RAW today. RAW proxies and previews arrive with the next free update; until then the report says so rather than pretending.
Is Olycen available now?
Yes. Olycen 1.0 launched on September 23, 2026; the current version and its release notes are on the download page and the changelog. You can try every feature free for 14 days, or buy it once for $129.
Why is it not on the Mac App Store?
Because the App Store sandbox restrictions do not fit what an offload tool has to do. Olycen is sold directly instead, Developer ID signed and notarized by Apple, with updates delivered through its own signed update feed.
Can it read handwritten camera reports?
No. There is no handwriting recognition. Olycen reads a camera or script supervisor report that arrives as a CSV and matches takes to clips by reel and timecode; it tells you what is on the report but on no card.
I lost my license file.
Write to us with the email you bought with and we will send it again. The license is yours; losing a file should not cost you a workday.
Is my footage or metadata ever sent anywhere?
Never. There is no telemetry and no account. If something breaks, you choose to export a diagnostics file — it contains logs and summaries, never media — and you decide whether to send it.
Talk to a human
Olycen is a small operation, which means the person reading your email is the person who can fix the bug. Include a diagnostics export (Help → Export Diagnostics…) when something misbehaves and we can usually see it without a call.